Refund Policy

Purpose: This refund policy outlines the conditions under which the International Journal of Computational Intelligence in Digital Systems (IJCIDS) may issue refunds for article processing charges (APCs), submission fees, or other related fees. This policy ensures transparency and fairness in handling financial transactions associated with the publication process.

1. Article Processing Charges (APCs):

  • Refund Eligibility: Refunds for APCs may be considered if the article is withdrawn or rejected prior to entering the peer review process or due to journal error.
  • Non-refundable Cases: No refunds will be issued once the article has been reviewed and accepted for publication, or if the withdrawal is initiated by the authors after the review process has commenced.

2. Submission Fees:

  • General Policy: Submission fees, if applicable, are generally non-refundable as they cover the initial administrative costs of handling the manuscript.
  • Exceptions: In cases where a submission is deemed inappropriate for review or is a duplicate of a previous submission, and this is recognized immediately upon submission, a refund may be considered at the discretion of the editorial board.

3. Timing of Refund:

  • Request Period: Refund requests must be submitted within 30 days of payment.
  • Processing Time: Approved refunds will be processed within 30 to 45 days of approval and will be credited back to the original method of payment.

4. Procedure for Requesting a Refund:

  • Written Request: Authors must submit a formal written request for a refund to the journal's finance department, detailing the reason for the request and providing proof of payment.
  • Review Process: The finance team will review the request in consultation with the editorial board to determine the eligibility based on this policy.

5. Exceptional Circumstances:

  • In extraordinary circumstances, such as journal discontinuation or significant processing delays attributable to the journal, special refund considerations may be made on a case-by-case basis.

6. Contact Information:

  • For all refund-related inquiries, authors should contact the journal’s finance office via the provided contact details on the journal’s website.